• If you cannot download via the Google Play Store, follow the instructions below.
- Restart the phone and go to Settings → apps → Google Play Store → clear the cache and data → then try the download again.
▣ Smart Switch gives you the freedom to transfer contacts, music, photos, calendar, text messages, device settings, and more to your new Galaxy device. In addition, Smart Switch™ helps you find your favorite apps or suggest similar apps on Google Play™.
▣ Who can transfer?
• Android™ owners
- Wireless Transfer: Android 4.0 or higher
- Wireless transfers from a compatible Android device to a Galaxy device: Android 4.0 or later (note that non-samsung devices with Android versions less than 6.0 can only connect to Galaxy devices that support a portable access point).
- Wired transfer: Android 4.3 or higher, charger cable, USB connector
• iOS™ Owners: Use the best option for you:
– Wired transfer from your iOS device to your Galaxy device: iOS 5.0 or above, iOS device cable (lightning or 30 pin), USB connector
- Import from iCloud™: iOS 4.2.1 or higher and Apple ID
- Transfer PC/Mac using iTunes™: Smart Switch PC/Mac software - Start http://www.samsung.com/smartswitch
• Windows™ Mobile owners
- Wireless Transfer: Windows OS 10
* Note: For more information and step-by-step instructions, go to http://www.samsung.com/smartswitch
▣ What can be moved?
– Contacts, calendar (device content only), messages, photos, music (DRM-free content only, iCloud not supported), videos (DRM-free content only), call logs, notes, alerts, Wi-Fi, wallpapers, documents, app data (Galaxy devices only), home layouts (Galaxy devices only)
- You can send app data and startup layouts by updating your Galaxy device to M OS (Galaxy S6 or higher).
▣ What devices are supported?
• Galaxy: Galaxy laptops and modern tablets (from Galaxy S2)
*Note: For Galaxy S2, the older version of the operating system (GB/ICS) may cause incompatibility. If your S2 is not working properly, please try it after updating the firmware.
• Other Android devices:
- HTC, LG, Sony, Huawei, Lenovo, Motorola, PANTECH, Panasonic, Kyocera, NEC, SHARP, Fujitsu, Xiaomi, Vivo, OPPO, Coolpad(DazenF2), RIM(Priv), YotaPhone, ZTE(Nubia Z9), Gionee, LAVA, MyPhone(My28s), Cherry Mobile, Google(Pixel/Pixel2)
*Note: For reasons such as cross-device compatibility, it may not be possible to install and use Smart Switch on certain devices.
1. To transfer data, both devices must have at least 500 MB of free space in their internal memory.
2. If you are using a wired connection, your device should support the "Media Transfer (MTP)" option to allow content transfer.
3. If you have a non-Samsung device that is constantly disconnecting from the wireless network, go to Advanced Wi-Fi on your device, turn off the "Format Wi-Fi" and "Disconnect Low Wi-Fi Signal" options, and try again.
(The options described above may not be available, depending on the device manufacturer and operating system version.)
※ Application permissions
The following permissions are required for the app service.
[ Required permissions ]
. Phone: Used to confirm your phone number
. Call logs: Used to transfer call log data
. Contacts: Used to transfer contacts data
. Calendar: Used to transfer calendar data
. SMS: Used to transfer SMS data
. Storage: Used to save the files necessary for data transfer
. Microphone: Used for high-frequency audio when searching for Galaxy devices.
. Bluetooth: Used to search for nearby Galaxy devices using Bluetooth.
. Location: Used to connect to devices using Wi-Fi Direct, which makes your location available to nearby devices
If your system software version is lower than Android 6.0, please update the software to configure App permissions.
Previously allowed permissions can be reset on Apps menu in device settings after software update.
